We did not accurately define what AI agents are at the Mobile World Congress Fireside Chat in BreTaylor held in Tuesday. The founder of Sierra and the chairman of OpenAI board preferred the questions of CNN mediator Anna Stewart. Anna STEWART’s question is that everyone asks for the “Genai Chatbot” questions about how “Genai Chatbot”, but rejoices in the “sympathetic” response that AI can offer.
His new startup is expected to preach the gospel on the potential of technology if he is building a customer service AI agent. And he was not disappointed. “I’m more excited about the large language model and the wave of this current technology. Perhaps there are more technologies than I can remember since I found the Internet in my teenagers.
Compared to the initial repetition of the AI chatbot, the stage with the AI-Fuelled customer service AI agent is only a much higher level of function, such as AI, which can be “multilingual and immediate”.
“I think our AI solution is actually in a better time than alternatives,” he added. “We will help you to fix AI if we stop working with a company like Siriusxm in the United States or ADT home security, which will help you modify your AI and wait for the field service team to come home.
“And what is noteworthy about these agents is that people actually really like them.”
Over -level customer experience
This competent AI service bot suggests that the company will help to reduce customer service costs, and that Taylor will help to increase the rod overall. “I think it will improve the consumer experience of many brands,” he said.
However, the bot, which is too capable, can lead to fresh challenges, pointing out the case of a “hallucinated” refund policy that the customer support AI agent does not exist as a response to the customer.
He said that it is an important part of a brand that develops the “Guard Rail” suitable for AI agents. However, he said that this challenge will decrease as the customer service agent will be gradually customized according to the cases and policies of each brand.
“In general, my philosophy doesn’t wait until the technology is perfect. In fact, it may never be perfect. But as you narrow the domain you are ongoing, you can solve these difficult problems and solve them. ”
“Instead of trying to solve all AI problems around the world, we narrowed it into a domain and say, ‘We can solve the problem now by putting practical guard rails around this AI.’ I think this is an opportunity for all companies. ”He said with an AI agent company that focused on his customer service.
TAYLOLOLO was undoubtedly the maximum of doubt that Taylor’s drunkenness of what AI agent could be in the brand in the future. “I think most of the company, AI Agent, will actually be as important as a website or mobile app in terms of interaction rate with customers.” “If you actually deliver five or ten years quickly, if you think it’s hard to imagine right now, you won’t be surprised at most brands here. But I really think that is the place the world is going. ”
He thought it would be more likely that people interacted with the AI agent, and that when the technician found a way to make it easier to use the utility of the technology, the user interface for interacting with these bots would be faint in the background.
“I think everyone who looks at the screen will always start to melt into social habits. And with the emergence of interactive AI, when the software can truly understand the way we say, the computer will melt, the device will melt, and I think it will be very interesting. ” As a parent, his children said, “There is no need to stare at the lifelong screen to participate in the technology.”
Responsibility for reconstruction
How is the confusion that customer service AI agents can work?
Taylor said that it was a valid concern, but again expressed the optimism that change would be good for mankind. But he added, “Technical manufacturers are not just providing technology, but they are responsible for conversation.”
The big risk of changing the work of AI is that the required reasons will not fit the rate of change. “If confusion occurs faster than that of society can be restarted, it is a destructive force. So basically, I think it is open and private partnership. ”
The mediator also requested the chairman of the OPENAI Board of Directors to switch to the AI GIANT’s plan to switch from non -profit to profit ventures, which attracted critical attention.
Taylor said that Openai has carried out a mission to develop artificial information that does not benefit humanity. He also said that the future structure has not been solved yet, but he decided to emphasize the cost of developing AI technology, but he said, “It is quite high.”
“Whatever we do, we want to amplify the mission and this is ourselves,” he said. “The mission will not change. In fact, the structure is… I hope you will improve that mission. That’s how we think. ”
