ServiceNow has announced a deal with major AI player Anthropic, just a week after announcing its partnership with OpenAI.
Enterprise workflow software company ServiceNow signed a multiyear deal Wednesday with AI lab Anthropic. The partnership includes further embedding Anthropic’s AI models into ServiceNow’s platform for customers and providing Anthropic’s AI to employees.
ServiceNow declined to clarify the length of the partnership or the size of the deal.
The deal marks Anthropic’s Claude family of models as the preferred AI model across ServiceNow’s AI-based workflow products. Claude is now also the primary model powering ServiceNow Build Agent, the company’s AI agent builder that allows developers to create agent workflows and build apps.
The deal also includes distributing Claude to the company’s 29,000 ServiceNow employees. Anthropic’s vibe coding product, Claude Code, is also available to the company’s engineers.
“ServiceNow with Anthropic is turning intelligence into action with AI-driven workflows for the world’s largest enterprises,” said Bill McDermott, President and CEO of ServiceNow, in a company press release. “Together, we are proving that a tightly integrated platform with an open ecosystem is how we build the future.”
The news comes just a week after the company announced a new AI partnership with Anthropic competitor OpenAI that will give ServiceNow customers access to OpenAI models through the company’s products.
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Amit Zavery, COO and CPO at ServiceNow, said the company is intentionally pursuing a multi-model strategy.
“We do not view these partnerships as competitive or mutually exclusive,” Zavery said in an email. “Enterprise customers want model choice. They want the right model for the right job that maintains governance, security, and auditability consistently across the ServiceNow AI Platform. Each model offers different strengths, and our role is to orchestrate them in a way that delivers the best outcomes for our customers.”
The deal is the latest for Anthropic, which has announced a number of large corporate transactions in recent months. The company signed a deal with global insurance company Allianz earlier this year, and late last year announced partnerships with Accenture, IBM, Deloitte, and Snowflake.
Companies have so far struggled to find measurable returns on their AI investments, but VCs recently predicted that this will change by 2026. Although this is the third year in a row we have made the prediction.
