Chai Travel founder Rebecca liben levy, Michael liben and Daniella liben public have a family in Israel, so it is not rare to visit this country.
This month, it was my mother, Sindy Liben, who arrived in Tel Aviv on June 8, five days before Israel attacked Iran.
When the airspace was closed, the family decided to take Sindy, who is traveling alone, to take home. The brothers and sisters approached the destination management company Pomegranate Travel.
DMC picked up Sindy in her hotel, guided the Jordan border, helped the border, and waited for her to meet her on the other side. They took her to Ritz-Carlton in Amman.
Rebecca Liben Levy, the company’s COO, said it took about 44 hours. They were convinced that they would take their mother home, but the brothers were still nervous until she returned.
“You really love people, you are lucky, you are lucky enough, blessed enough to be experts in the field, surrounded by people who are experts in the field. You feel competent.” “Of course, we were nervous. There is no way to be nervous.”
She praises Pomegranate Travel as well as everyone in Chai Travel and calls it “team effort.”
The CHAI Travel is the first service trip based in New York (44 in Travel Weekly’s S Power List), helping 10 customers to end Israel with the help of local DMCS, Fernando Gonzalez said.
Michelle Gross, a service advisor based on Nashville, is another excellent torture to help. She received a phone call with a friend group when her daughter was in Israel from a customer in Los Angeles and when the war began. Seven groups of young experts, 20 and 30, traveled together in Europe and ended in Israel. There was no direct customer in Gross, but she was willing to help.
She was able to transfer the group to Jordan with DMC CONEXION TRAVEL and join the border and Amman Airport quickly.
“This was a bit concerned, but everyone was safe,” she said.
It also meant that the total sleep was lost due to the time difference between the United States and Israel.
“That’s what we do,” Gross said. “This is just the way of our business. Especially in crisis, time is set.”
Gonzalez said that this is in common among the recent torture. “The responsibility they have.” He said he was doing purely in the desire to help and sleep in Gross’s case.
“This came out loud with all the other torture we helped,” he said. “How do you help all of these people in desperate situations? ‘
The first service in crisis
The first service has an internal crisis committee consisting of team members. Gonzales said the group was born in an infectious disease and is calling to monitor and react around the world’s emergency.
First, the Crisis Committee identifies whether the first service customer is affected by the event.
In the case of Israel, the committee began to work as soon as the airspace was closed, he said. They checked the affected customers and then contacted each other’s torture. In addition to helping the torture to provide the service, the torture is connected to facilitate networking.
It is part of the formatized “Fanat1cal Service”, one of the basic columns of the host, and mentions the goal of providing a consistent and excellent service.
Gonzalez first provides a service, saying that it will be partnered with the world’s preferred DMC to improve the response time whenever an emergency occurs and deepen the crisis committee’s work.