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We’ve all been there: Juggling a flood of family schedules, meetings, deadlines, and texts, only to come home from the grocery store and realize you’ve forgotten a key item from your shopping list.
Soon, Ai will not only supply us with everything on our list, but it will also buy us items we didn’t know we wanted, automating the process based on our personal tastes, dietary preferences, and more.
According to PWC’s 2025 CPG Survey40% of consumers expect to use AI for comparison shopping by 2030, and one-third of consumers expect all purchasing decisions to be automated. Millennials were considered the most likely audience to use this technology, with 62% of those surveyed expecting to order more online and 46% saying they would use automated purchasing apps to reorder through their smart devices with predictive technology.
By communicating with a Genai-powered chatbot (with optional voice commands), agents can assist individuals with new product requests, shopping lists that individuals can justify based on past purchases, and even collect product samples based on their habits to anticipate the next round and even watch videos like cooking demos. Across a variety of online interactions, we can recognize your spending habits, personal preferences, and budget thresholds to provide you with autonomously compliant, value-driven merchandise hauls purchased using comparative pricing algorithms with product reviews. AI shoppers don’t have to wait for sales or deal with coupon codes.
In the next few years, Smart Homes are expected to become what smartphones were to the 2010s. As well as laptops, phones and tablets refrigeratorNot only will you know when you need to refill supplies like milk and coffee, but it will also keep track of dietary restrictions and other considerations (such as sustainable products and microplastic reduction) as you rearrange and build your list. “In five years, the phrase ‘grocery store’ may sound like ‘dial-up,’” PWC said.
One of the technology’s standout features is its knack for predicting what people might buy next, based on their online habits. It can even be synced with devices like smartwatches to build shopping lists around your wellness goals. For example, if a user has a strong exercise routine, the AI agent could find breakfast options that are rich in protein or find a calming tea at bedtime.
However, the survey shows that demand for protection is high, with Gen Z respondents most concerned about controlling settings. They want to approve of every purchase decision and a 100% money-back guarantee is an important point. They also prefer to receive alerts on shopping receipts and insist on automation only for pre-approved item categories.
Additionally, survey participants wanted AI assistants to provide a rationale for unexpected purchases, expected the ability to shut down the technology at any time, and said, “Sorry, Dave.” (A reference to Rogue AI Robot Hal’s famous line from the 1968 sci-fi classic film “2001: A Space Odyssey”).
Additionally, 32% of those surveyed said they would not give full financial access to an AI assistant.
In five years, our goal is to provide the most advanced, user-friendly and result-driven technology that eases and eliminates the hassles of common shopping. According to PWC: “Consumers are not looking for features, they are looking for solutions and results. Products are no longer one-dimensional and fit into context.”
