In some cases this issue required a manual reboot.
Mr. Henry, a former FBI deputy director, said the weekend was the “most difficult 48 hours” of his 12 years with the company.
He promised to use the incident as an opportunity to “emerge stronger and better than ever.”
“The confidence we had built up over the years in the dot was all gone in a bucket in a matter of hours, and it was devastating,” he said in a LinkedIn post. , OutOn Monday.
“But this is nothing compared to the suffering we have caused our customers and partners.”
Delta Air Lines, one of the hardest hit, has canceled more than 4,000 flights, including more than 800 since Friday. On Monday, According to Flight Aware, an outside tracking company:, Out.
This was a much larger amount than other airlines.
Delta Air Lines said Monday that more than half of its IT systems are Windows-based and require manual fixes, with the software it uses to direct flight crews taking the most time and manual support to fix.
“Everyone across our company is working around the clock to make sure this operation runs as needed,” Delta Air Lines President Ed Bastian said in a video message to employees Monday.
He apologized to customers the day before. As U.S. Transportation Secretary Pete Buttigieg warned, the government has received complaints from the company about “continuous outages and unacceptable customer service.”
Other agencies, including Britain's National Health Service (NHS), say their systems are operating more normally.
Speaking in the House of Commons on Monday, Cabinet Office Minister Ellie Reeves said most sectors affected by the CrowdStrike bug had largely recovered, including aviation, rail and maritime systems.
But she warned there would continue to be some “minor disruptions”, including in the NHS.
She added that the government would work with the National Cyber Security Centre and other partners to “review lessons learned”.
The incident showed how reliant the modern world is on “complex and interconnected IT systems and how vital it is to be prepared for such events”, the minister told MPs.
Founded in 2011, CrowdStrike has approximately 29,000 customers worldwide, including government agencies in the U.S. and UK, and some of the world's largest enterprises.
The company's stock price had risen about 40% this year before the incident.
The company said on Sunday that a “significant number” of devices affected by the global IT outage on Friday were back online.
