Quest headsets have been down for weeks due to a ‘software update issue’ with Meta.

Meta has updated a note at the top of the Quest support site to say that the Quest 2, Quest 3, and Quest 3S headsets are not working due to a “software update issue.” The company wrote that “most” people can now use the headset normally, but that it is “actively working to resolve any issues for all users.”

That Meta is now saying it’s working on a fix “for everyone” may be good news for Quest 2 and 3 owners, who have reported that Meta won’t repair or replace their headsets because they’re out of warranty. Some Reddit users said the company had sent them emails confirming they were receiving out-of-warranty service for the issue, and a Meta support forum community manager said in an update yesterday that Meta’s customer support “needs to take a new direction on how they support users.” I wrote it. now.”

Meta posted on December 6 that there was a software update issue affecting “some new Quest 3S devices,” but did not mention Quest 2 or 3 headsets or their associated software versions at the time or in previous versions of the new support site message. that UploadVR It was reported this week. The company announced on December 9 that it is releasing its latest update, Meta Quest v71, which adds features such as improved virtual desktop display connection methods and keyboard passthrough support in virtual environments.