Long Beach, California -California -A small Fiji Airlines with 14 aircraft was confident, and this month, this month, it became one of the world’s top 10 airlines at the APEX Awards.
Fiji Airlines will now be looking for the United States for continuous growth.
Andre Viljoen
“We haven’t seen much growth in Australia and New Zealand, but we’ll have a great opportunity in the United States,” said CEO Andre Viljoen, interviewing the APEX/Future Travel Experience Conference on September 10.
Viljoen said the US, Australia and New Zealand accounted for about 90%of Fiji Airlines. More than 95% of the Fiji aviation business are inbound leisure customers.
The airlines fly to four US destinations: Honolulu, Los Angeles, San Francisco and Dallas Port. Other airlines do not connect the two countries to non -stops.
Fiji’s largest US destination on the frequency is Los Angeles and provides daily services. However, Viljoen can be seen as the best opportunity for growth by seeing Dallas, which started service three times a week in December.
Viljoen said it was difficult to fill the daily flights between Los Angeles and Fiji’s international airport. The needs needed are to connect more than 50% of flyers through LAX in other North American markets. Fiji Airways’ entry of Fiji Airways on OneWorld Alliance, including the dominant dallas carrier american combined with Fiji’s Loyalty Program partnership launch of Fiji Airways, can attract connection flyers through dallas more easily. It must be.
AADVANTAGE members who book in Fiji Airways get points at the same speed as when booking American. And Fiji Airlines has Daegu with 240 cities in Americans.
Viljoen said, “We have a large partner in Dallas that we are pleased to provide exotic destinations for loyalty programs.
The airline plans to increase the Dallas service four times early next year.
Fiji Airlines was not an error immediately, but built a facility in Seattle and could take advantage of the OneWorld partnership with Alaska Airlines, he said.
The convenience sheet kit has been stopped
In the meantime, Fiji Airlines flyers will know some of the service innovation that Viljoen has promoted with APEX TOP 10 with landing of airlines.
What is noticeable is to eliminate the convenience sheet kit, which is a significant difference from other high -service airlines that often emphasize the improvement of the convenience of marketing materials.
Viljoen said, “We have been taking Amenity Kit home for several years and actually measured the number and the number left behind for several years,” Viljoen said. “We were wasting money and began to wake up.”
Instead of the kit, the crew passes the business class room with a tray of face cream, socks, headsets and other free items.
Viljoen said, “The main motive is to provide differentiated and better things.”
Fiji Airlines was also excluded from a set meal serving from the business class of Los Angeles and Dallas flights. Instead, meals are provided in an on -demand type.
The on -demand service will be implemented on the San Francisco line in November and the Fiji Airlines Network by mid -2012.
