It’s the most wonderful time of the year. It’s spooky Halloween season! Just like candy corn growing tall in the fields and animatronic pumpkin scarecrows waking up from hibernation, Spirit Halloween stores are back again this year. This year, Spirit is opening a record 1,525 stores nationwide featuring carnival themes. From costumes and makeup to party supplies and Halloween home and yard decorations, this popular seasonal retailer has everything you need to make October a great one.
Before you start your Halloween shopping, be sure to check out Spirit Halloween's return policy!
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Read on to learn more and see how Spirit Halloween compares to the stores with the best return policies. Plus, find out the official deadline for Spirit Halloween returns. Do you shop online? Check out our RetailMeNot Spirit Halloween coupons page to save on your Spirit Halloween purchase.
What is Spirit Halloween's return policy for online orders?
During the Halloween season, Spirit Halloween will accept online returns by mail to our Returns Center with a postmark date of October 18, 2024.
Spirit Halloween will accept returns for all items, as long as they are “unworn, in new, resalable condition with original accessories, and in the original packaging within 14 days of the date on the package or the day you received the package,” the company said.
Does Spirit Halloween offer free return shipping?
No, free return shipping is not available and original shipping costs incurred upon purchase will not be refunded.
What is Spirit Halloween's return policy for in-store purchases?
You can return items directly to any Spirit Halloween store with your receipt. As with returns to the online warehouse, all items returned must be new, unworn, in resalable condition, in original packaging, and include all original accessories. Please refer to this schedule.
- You have until October 18, 2024, Returns to Spirit Halloween stores are not accepted.
- As with returns, exchanges are available from October 18 to 24, 2024, “if the item is unworn, includes original accessories, is in new, resalable condition, and is in its original packaging.”
- All sales after October 24, 2024 are final.
Can I return an online order to a Halloween specialty store?
Yes! You can return online purchases to Spirit Halloween stores as long as you follow the return deadline schedule. You will need a receipt, and the item must be unworn, in its original packaging with all original accessories, and still be new and resalable. Please refer to this schedule.
- Reports must be submitted by October 18, 2024.
- As with returns, exchanges are available from October 18 to 24, 2023, “if the item is unworn, includes original accessories, is in new, resalable condition, and is in its original packaging.”
- All sales after October 24, 2024 are final.
Are there any exclusions to the Spirit Halloween return policy?
Yes, Spirit Halloween does not accept returns on wigs purchased.
How long does it take to get a refund from Spirit Halloween?
For online returns, Spirit Halloween will issue your refund within 5-7 business days (Monday-Friday, excluding holidays) from the day the returned item arrives at our warehouse. During the Halloween season, this process may take up to 4 weeks.
If you return the item at the store, the refund will be deposited into your account within 2-3 business days after the return.
Can I exchange Halloween online purchases?
This happens. You bought the wrong size, color, or style. No problem! Here’s what retailers have to say about online exchanges:
First, place a new order for the item you want to replace to ensure the item you want is in stock.
Then log into your account (if you have one) or search by order number to process your return and print your return receipt. When returning a package, Spirit Halloween suggests insuring your item and getting a tracking number for your safety. Shipping costs are not included.
Can I exchange an item I purchased online in-store?
Of course, if that’s easier for you, do it. Spirit Halloween will accept exchanges until October 24, 2024. (After that date, online orders must be exchanged online.) Be sure to bring your invoice, otherwise the item can only be exchanged for an item of equal value. Current The cost of selling the item may be less than the original price paid. The store will not refund you the shipping costs you incurred.
How to Get Spirit Halloween Customer Service Help for Returns
If you have questions or need additional assistance, please contact Spirit Halloween Customer Service at (866) 580-5819. Tip: If you don’t want to wait, press option 1 to request a callback.
Our customer service phone operating hours are as follows:
- Mon-Sat: 9am-10pm ET
- Sunday: 11:30 a.m. – 9:30 p.m. ET
If you have any questions regarding Halloween decorations (animatronics, fog machines, etc.), please contact Spirit Halloween's Zombie Tech Squad directly.
Zombie Tech Squad's phone sales hours are as follows:
- Mon-Sat: 10am – 9:30pm ET
- Sunday: 11:30 a.m. – 8:30 p.m. ET
In summary
If the item you wish to return is new, unused, and in its original packaging, you may return it to Spirit Halloween until October 18, 2024.
Frequently Asked Questions
Does Spirit Halloween lower prices after Halloween?
Yes, Spirit Halloween typically lowers prices after Halloween. After Halloween, they often offer significant discounts on costumes, decorations, and other seasonal items. These post-Halloween sales can be a great opportunity to stock up for next year or find fun items for a fraction of the original price.
How does Spirit Halloween handle unsold merchandise?
Spirit Halloween often keeps costumes and items in good condition for the following Halloween season. Some items are also sold at a discounted price through clearance sales both in-store and online after Halloween. Spirit Halloween also offers sales year-round on their website, and unsold items may still be available for sale.
Are Spirit Halloween costumes big or small?
According to customer reviews, the Spirit Halloween costume may run smaller than standard clothing sizes. They suggest sizing up. If the costume doesn't fit, you can exchange it for another size until October 24, 2024. If the fit really doesn't fit, return it before October 18.
The post Spirit Halloween Return Policy: What You Need to Know Before You Buy appeared first on The Real Deal by RetailMeNot.
