Airbnb began to launch AI -based customer service bots in the United States last month, CEO Brian Chesky said in the first quarter conference call on Thursday.
Chesky added that 50%of Airbnb users are already using the AI bot for customer service, and the company plans to launch this feature to all users of this month.
“One of my things about AI is definitely making customer experience easier.
Last year, the company was testing technology to TechCrunch, but only about specific queries in a limited way.
Nathan BLECHARCZYK, co -founder of Airbnb, told TechCrunch at that time, “I think it’s likely to apply AI to business.
Unlike many startups (AI tools that can do tasks on behalf of users) that builds Openai, Google, Perplexity and AI agents, Airbnb seems to take a more measured approach with AI. Chesky said in February that this company thinks that the technology is still early, so it will use AI for customer service before implementing it for other purposes such as travel planning and reservation ticket.
Meanwhile, competitors EXPEDIA and Booking.com are investing a lot in this technology and start AI functions such as journey construction, travel planning and real -time updates for travel.
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AIRBNB reported that a total of $ 2.7 billion in sales increased 6% year -on -year in the first quarter. However, the company predicted slightly lower current profits than the analyst’s expectations, and pointed out that travel demand would slow down as the World Target War harms emotions and interferes with discretion.
